Terms and Conditions

Happy Hearts Indonesia (referred to as “HH Indonesia” or “we” or “us”) is a nonprofit, non-governmental organization registered in Indonesia under the name Yayasan Hati Gembira Indonesia (Happy Hearts Indonesia Foundation) with charity registration no. 014.31.73.07.1002.012. We operate the website www.happyheartsindonesia.org (the “Website”). These Terms and Conditions apply separately to each single donation that you make. By confirming on the Website that you wish to make a donation you agree to be bound by these Terms and Conditions.

Donation Services

We will use your donation at our discretion but within our stated objectives.

All payments through the Website are to be made by payment card, bank transfer, direct debit, or e-money. We also accept donations by cheque. Cheques can be made payable to Yayasan Hati Gembira Indonesia (Happy Hearts Indonesia Foundation) and sent to Graha Indramas Lantai 4, Jl. KS Tubun No. 77, Jakarta 11410 Indonesia. Please note that we only accept payment by cash if handed to a HH Indonesia employee, from whom you will in return receive a receipt.

Once you confirm to us through the Website that you wish to proceed with your donation your transaction will be processed through our payment gateway, Midtrans. By confirming that you wish to proceed with your donation you authorize Midtrans to request funds from your credit or debit card provider.

Unauthorised card use

If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider.

Information from you

Before we can process a donation you must provide us with your name, address and email address; and details of the credit or debit card that you wish to use to fund the donation. We will use this information to process your donation. It is your responsibility to ensure you have provided us with the correct information.

When you submit your payment details, these details will be transferred to our payment provider, Midtrans, and your payment data will be collected and processed securely by them. You should make sure that you are aware of Midtrans’s terms and conditions to ensure that you are comfortable with how they will process your personal data before you make a donation.

We won’t share your personal details with any other third party other than is set out in our Privacy Policy. Our Privacy Policy forms part of these Donation Payment Terms and Conditions and by agreeing to these Terms and Conditions you are also agreeing to the way we use and protect your personal information in line with our Privacy Policy.

Refund policy

If you make an error in your donation please contact us either by email at info@happyheartsindonesia.org or by phone at +62215364488 within 14 days and a refund will be made to you.

Limitation of liability

To the fullest extent permissible by applicable law, in no event will HH Indonesia be liable to you for any personal injury, property damage, lost profits, cost of substitute goods or services, loss of data, loss of goodwill, work stoppage, computer and/or device or technology failure or malfunction or for any form of direct or indirect, special, incidental, consequential, exemplary or punitive damages based on any causes of action arising out of any alleged failure of performance, error, omission, interruption, deletion, defect or delay in service, operation or transmission of the Website or any alleged computer virus, communication line failure, theft or destruction of property and/or unauthorized access to, alteration of, or use of or posting of any record, content or technology, pertaining to or on the Website. You agree that this limitation of liability applies whether such allegations are for breach of contract, tortious behavior, negligence, or fall under any other cause of action, regardless of the basis upon which liability is claimed and even if HH Indonesia has been advised of the possibility of such loss or damage. Without limiting the generality of the foregoing, you also specifically acknowledge that HH Indonesia is not liable for any actual or alleged defamatory, offensive or illegal conduct of other users of the Website or any other third parties.

Changes of these terms and conditions

We reserve the right to amend these Terms and Conditions at any time, without notice to you. Please consult the most recent version of these Terms and Conditions each time you view the Website.